Plumbing FAQs Mitchelton
Here are the questions we field on the phone, on job sites and over the back fence, answered in plain words with no fine print. If you'd rather browse first, the full service list starts at Mitchelton Plumber.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
This suburb mixes pre-1947 Queenslanders around Keylar Street with postwar fibro cottages and newer unit blocks, so the answers below pair the general version with the local conditions that change it.
Pricing and Booking Questions
Price comes up on almost every first call, so these four come first. Nothing here shifts with the hour, the day or the street:
Call (07) 3067 4119Do you charge a call-out fee?
No, every job comes with $0 call-out fees, so you pay for the work you approve and nothing at all for turning up, whenever you ring us.
How does flat-rate pricing work?
You get a fixed quote before any work starts, the price covers the whole job with no hidden fees, and nothing on the final bill changes unless you approve extra work first.
Can you come out the same day?
We work same-day where we can, and because we're on Mitchelton streets most weeks, a morning call usually turns into a visit before dinner, for urgent and booked jobs alike.
How can I pay when the job is done?
Card and EFTPOS both work on site when the job's finished, and you can ask us about Fix now, pay later if spreading the cost suits your household budget better.
Services and Scope Questions
The full list spans plumbing, drainage, hot water and emergencies, and these four answers cover the scope questions we hear most:
Call (07) 3067 4119What plumbing work do you cover?
Taps, toilets, bathrooms, kitchens, leak detection, gas fitting, blocked drains, CCTV drain inspections and hot water repairs and replacements are all on our run, with licensed hands for every job.
Who owns the pipes on my property?
Urban Utilities maintains the public water and sewer mains, but every pipe on the property side of the connection, from the meter inwards, is yours to maintain, so we handle that part.
Can you replace old galvanised water pipes?
Yes, and plenty of the pre-1947 homes around Keylar Street still carry old steel supply line under the floor, so we swap it for copper or modern pipe and check flow and water colour afterwards.
Do you install gas appliances?
We do licensed gasfitting for cooktops, heaters, bayonet points and hot water systems, and every job is done by a licensed plumber under QBCC No: 15024607, usually in a single visit.
Hot Water and Drainage Questions
Hot water and drains drive most of the booked work in a suburb this old, from the character pockets to the unit blocks. These four answers are the local versions:
Call (07) 3067 4119Should I repair or replace my hot water system?
A tank leaking from the base usually means replacement, while failed elements, anodes or relief valves are worth fixing, and we quote both paths before touching anything, so you choose with both prices on paper.
Why do hot water systems quit in winter?
The postwar fibro cottages mostly keep their tanks under the floor or on a side wall, and the first cold mornings of July expose rusted bases and dead elements.
What blocks drains in Mitchelton?
Roots in the old earthenware drains under the character homes, plus fat from the Blackwood Street cafe strip loading the shared mains, are the two we clear every week, and both show first as gurgling.
Can stormwater back up into my yard?
It can, because the streets above the low ground shed roof and yard water down the hill, so a choked subsoil line partway up leaves the lowest lawns sitting in water after rain.
Emergencies and Local Conditions Questions
The middle-of-the-night questions get their own set, because a gas smell or a burst flexi hose in a unit block cannot wait for morning. The last one is how to reach us:
Call (07) 3067 4119What counts as a plumbing emergency?
Burst pipes, an overflowing toilet, a gas smell and water you cannot shut off all count, and we're available 24/7, so call rather than waiting and watching the damage spread.
What should I do if I smell gas?
Get everyone out, make the call from the footpath or a neighbour's place, and leave switches and flames alone until a licensed gasfitter has checked things over, because we're available 24/7.
Which streets flood near the brook?
Council's February 2022 creek flood mapping reaches St Helens Road, McConaghy Street and University Road on the Kedron Brook frontage, so pits and drains there need checking after every big storm.
How do I book a plumber?
Call (07) 3067 4119 and tell us what's going on and where, we'll set a time over the phone, and the visit carries $0 call-out fees plus a fixed quote before any work starts.
